Returns & Exchanges
We check every item before it ships. If something still arrives damaged or defective, we will make it right.
Our policy
- You can return an item within 3 days of delivery if it arrived damaged or defective.
- We do not accept returns for change of mind, wrong size ordered or colour preference. Please check our size guide and product photos carefully, and message us before ordering if you are unsure.
- For hygiene reasons, makeup that has been opened or used cannot be returned unless it was defective on arrival.
How to request a return
- Message us on WhatsApp or Facebook within 3 days of delivery.
- Share your order number and clear photos of the damage or defect.
- Keep the item unused, with its original packaging, until we confirm next steps.
Once we confirm the issue, we will arrange a replacement or refund.